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Frequently Asked Questions
When will my order be dispatched?
We aim to dispatch all orders within 1–3 business days. Once your pieces are on their way, you will receive a tracking link via email.
What are the estimated delivery times?
Estimated delivery times vary by destination:
• UK: 4–6 business days
• Europe, AU & NZ: 5–8 business days
• US & CA: 6–10 business days
What is your returns policy?
We gladly accept returns on unused pieces within 30 days of delivery.
If your item arrives damaged in transit, please contact us within 3 days, and we will arrange a replacement or a full refund for you immediately.
How are the pieces packaged? Can I send my order as a gift?
Every piece is carefully secured in protective packaging to ensure a safe journey.
We never include price tags or paper invoices in our parcels, making them perfectly ready to be gifted directly to your loved ones.
How should I care for my ceramic pieces?
To preserve the texture and finish of your ceramics, we recommend gentle hand washing with warm water and mild soap. Please avoid using harsh chemicals or abrasive materials.